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We are a family business dedicated to customer service . We
know that the secret to our growth lies in delighting our customers, so
that they will use our service again and again.
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I am writing to so many thanks for organising the delivery of plants to my house. Firstly, they arrived on the day specified (looking healthy) and secondly, the handwritten cards were such a lovely touch.
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I sent several of your plants for Christmas and everyone was very pleased with them. They have told me that the plants are covered with flowers and have a beautiful scent.
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Just wanted to say thank you for the plant. It arrived absolutely on time and beautifully wrapped and looks lovely. I'll certainly be ordering from you again!
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Mum phoned me last night to say that her Olive Tree had arrived and she is delighted with it.
Many thanks"
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I just wanted to let you know that my plants were delivered safely. I am absolutely thrilled and delighted by your service and felt that you must know how brilliant you are and what a good service you provide at this frantic time of year.
The plants are in perfect condition, the packaging is excellent, the box and instructions and gift card couldn't be better. I will definitely be using you again and have no hesitation to recommend you.
Good Housekeeping did well or I wouldn't have heard of you. "
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Just let you know I have received the lemon tree, excellent service, Thank you.
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I'm pleased to say that my plants came today and are really great,
Thank you very much. "
"The Lemon tree has been received in good condition many thanks for the very efficient prompt and courteous way you dealt with the incorrect order sent to us "
"I have just placed an order with you - I have done most of my christmas shopping online this year and I would just like to say that your order page is the easiest and clearest to complete - well done and thank you very much!
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"Plants arrived safely and in good condition. Many thanks.
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"I have ordered from you several times and have always been really pleased!
Thank you!
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"Many thanks for speedy, cheerful and efficient service.
A model for others
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"Good evening from Portugal. I just want to say many thanks for the delivery of my gift order as I have been told that the recipient is highly delighted with the quality and packaging of the lemon tree that was delivered today."
"I just felt I had to tell you how pleased I was with the Stephanotis sent, via you, from my son in Cyprus. He has lived abroad for many years and has sent flowers and plants to me on many occasions. I can honestly say that the plant which came from you last Tuesday is the best I have ever received, both in quality and in the packaging. It was also very pleasant to receive a fullsize birthday card. My thanks to you and your staff."
"Just wanted to say a very big thank-you for the lovely limequat plant that was delivered to my Mother this morning. It arrived nice and early, and was wrapped extremely well so the plant arrived in perfect condition. Many Thanks"
"I received today my dwarf orange tree, I must say I was very impressed with the way it was packaged. It was a present from my sister for our Wedding Anniversary. It made our day. Thank you very much."
"I've just visited the friend to whom I sent this gift and I want to say how absolutely delighted we are with everything. The plant is superb, well packed, delivered on time and with a beautiful hand written card. -- you definitely exceeded any expectations I had. Thank you. (I've already recommended you to friends)"
"huge thanks! Below order was
received safely by my mother today, who was absolutely delighted with.
Commented on how well/carefully packed. So many thanks for a great service and
making someone else's day! "
"We would like to compliment you
all on your excellent service. The tree arrived the next day in super shape
& was packaged & presented very well indeed. We will certainly keep
your website bookmarked for the next time"
"Just to say thank you,my mother
says the lavender arrived in perfect condition and is delicately scenting her
bedroom,it has been declared the best ever get well gift as the scent is
helping her drift off to sleep and she does not have to worry about changing
water and picking out dead stems on her discharge from hospital.Thanks for the
excellent service I will keep you on top of my websites for gifts pile.."
"Just to let you know that
the recipient was delighted with the Bay Tree. Thank you for excellent service,
will spread the word."
"Many thanks for the olive tree.
I am very impressed with the prompt delivery and the quality of the olive tree.
It's a good size with lots of foliage and baby olives. Excellent! "
"Thank you. The lemon tree
arrived today and was beautiful."
"In June 2006 bought a hibiscus
from you and a lemon tree. Both were really lovely - the lemon tree is now
festooned with fruit. But I would like another hibiscus please. The one I
bought (and would like again) had large orange blooms at the rate of one or
more a day for three or four months.
"I would just like to say thank you
to Isobel who was so very helpful in selecting the lemon plant. Although
she said there were two lemons growing on it, we actually found seven when we
looked hard - which was all very exciting. The plant arrived well
packed and in the place I had requested."
"Thank you for a very
prompt and efficient delivery service. My friend was delighted and informed me
the giant fig tree was beautifully presented and is much appreciated. "
"We have just received the most
wonderful dwarf fig tree from yourselves as a gift from our friends. A very
unexpected and fantastic surprise. Beautifully packaged with tissue and woven
basket in the biggest box ever, which our daughter will love painting! The
little fig tree already has 3 figs and is an absolute delight. I will certainly
be recommending your company to friends for gifts, thank you very much, for
such an excellent, top quality plant and service."
"It has been a great experience
dealing with your company = wonderful website/great selection/quick delivery
and delighed sister in the uk who has just moved in to her new house - I always
battle with gifts from Australia and have had plenty of bad experiences. Thank
you for letting me know of the safe arrival of the fig tree - a great success."
"I just wanted to say how
impressed I have been with your service. I ordered yesterday afternoon and the
plant arrived with the recipient at 8.30 this morning in what was apparantly
excellent condition. So thank you very much for such a brilliant service. I
will definitely recommend you."
"Lovely kaffir lime plant
arrived today, baby and Daddy both very excited. Are planning to cook mum some
yoummy meals! Thank you very much indeed for your excellent service
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"I would just like to say thank you
to Isobel who was so very helpful in selecting the lemon plant. Although
she said there were two lemons growing on it, we actually found seven when we
looked hard - which was all very exciting. The plant arrived well
packed and in the place I had requested."
"This
is just a "thank you" note for sorting out my recent error [ I ordered too
many!] when ordering. You put things right quickly and efficiently and I have
reeived the goods [with which I am pleased as usual]and also a refund on my
credit card. I am pleased to be part of a company which cares about it's
customers. "
"Hi, We have both received and
sent plants with you and have not been let down yet. The plants always arrive
well presented and on time. Also whenever I have phoned for help or to change
something whoever I speak to is very helpful and genuine. Thanks for making
ordering online a pleasant experience and we will use you again and recommend
to everyone!."
"Most impressed with the service you provide. Plants arrived
on specified day and in perfect condition, they were also beautifuly presented.
Many thanks I will be back for more as, I'm sure, will my friends be.."
"I have bought many items on the
Internet but NEVER had service like yours!!! Your blueberry plant arrived
within 15 hours of my ordering. Its packing was great, the plant looks
fantastic AND whoever dropped a ripe bluebery in the wrappng deserves a medal..
Many thanks for such wonderful service."
"My husband and I ordered three
kafir lime plants from you on Monday. They arrived Tuesday. I wanted to let you
know how pleased we are with them. They are beautifully packaged and presented.
Thank you! "
"I wanted to thank you for your
prompt delivery of the bay tree to my daughter in Amersham. She was delighted
with it and I will certainly use you again. "
"Just to let you know that the
recipient was very pleased with her gift, and impressed with the level of
detail in the care instructions that accompanied it. Thank you. "
"IThe plant arrived safely and
my mum was thrilled, she sent me a picture and the olive tree looks beautiful,
I will defiantly be recommending your service. Thank you again "
"I would like to thank you for
delivering the plants to my Mother. She was very impressed with the packaging
and plant. She also said about the nice card and info on how to look after her
plant. We will recommend you to our friends. Yours Faithfully "
"I just wanted to let you know
how much my mum loved her grape plant for Mothers Day. She said it was
beautifully presented when delivered and it made the whole thing even more
special. Thank you very much. "
"I just wanted to let you know
how much my mum loved her grape plant for Mothers Day. She said it was
beautifully presented when delivered and it made the whole thing even more
special. Thank you very much. "
"Thank you very much for the
beautiful delivery to my mum's address in time for mother's day! I thought I
will deliver it a couple of days before just in case anything goes wrong...but
was on time, very well presented and definitely will use you again to order
plants...Thank you very much! "
"I would just like to express
both my and my daughter's appreciation for the quality and presentation of the
primulas in a basket which I ordered to be delivered to her last week. When I
phoned, she said she had been absolutely delighted with their freshness - and
very impressed with the care with which they had been packed and despatched
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"Thank you very very much, i have to say your customer
service is amazing, im a very satisfied customer, and intend to shop with you
more in the near future. "
"I just wanted to say thank you for delivering the bay tree
on the right day, and to say that the recipient was absolutely delighted with
it! She says it looks very healthy and sturdy, and she is delighted to hear of
your website! So altogether we are all very satisfied, and I thought it would
be nice to tell you!! Thank you again. I shall spread the word about your
internet service! "
"thanks, my mother loved it and as i live in shanghai you
have provided a very handy solution to gift giving "
"Thank you for the message, yes the neighbour took it and
never told my son until xmas Eve! They are absolutely thrilled with it, many
thanks. "
"Thankyou for a brilliant service, all 9 bay trees promptly
delivered around the country just before Christmas and everyone delighted with
them. Emily gets five stars for all her patience and help and beautiful
handwritten cards!"
"thanks, my mother loved it and as i live in shanghai you
have provided a very handy solution to gift giving "
"Thank you for the message, yes the neighbour took it and
never told my son until xmas Eve! They are absolutely thrilled with it, many
thanks. "
"Just wanted to say thanks again for re-arranging the
delivery address. My Grandparents received the tea plants as their Christmas
present yesterday and were really, really pleased! So nice to be able to find
something a big different to get for people. "
"I have received the plant in perfect condition. thank you
very much and a merry christmas to you all. "
"Just a quick thankyou for an excellent service and
wonderful item that will make a great present! Many thanks "
"Delighted with the olive tree which arrived to-day!! Great
service at short notice ....and much nicer than the original one which I had
ordered from another company. You have saved the day ! "
"Excellent service. Ordered a Lemon '4 Seasons' plant on Mon
11 Dec at 15:16 hrs and it was delivered to me in the North of Scotland by
16:00 hrs on Tues 12 Dec. Could not believe it when the Courier arrived with
the healthy looking plant and a lemon almost ready to use. Thank you very much
for a super efficient service. A Merry Christmas and a happy New Year to you
all and I will be looking to buy again come the spring. "
"I have just received a cyclamen gift basket as a gift. The
plants are so fresh........they look like they have just been picked this
morning. Thanks !! "
"Just a quick note to let you know the plants arrived this
morning and they look fantastic! Thanks again, you are at the top of our list
for any future plant needs! "
"I yesterday visited my friend...to whom we sent an orchid a
few weeks ago: it was splendid and she was delighted. Many thanks. "
"Thank you for delivering the large calamondin in such a
lovely way, it gave my boyfriend a nice birthday surprise. Thank you so much.
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"Thanks . That is very good service. I would definitely use
you again in the future. "
"the tree is lovely - many thanks for your help"
"I ordered a patio rose for my Grandad for his birthday and
he loved it! This was the second plant I have ordered through you and I am just
as impressed this time, as I was the first and I am recommending you to
everyone. Thank you so much. "
"My daughter lives in Singapore and for my 60th birthday
through your website she sent me a Bougainvillea... I just wanted to say from a
few sticks the plants has grown and grown and is full of the most beautiful
bracts - it has just gone from strengh to strength... Many thanks it is like
having a little part of Singapore and my daughter with me. "
"I have to say thank you for the prompt service, my mother
in law loved her plant, and you managed to deliver it in 48hrs all the way to
the highlands of scotland in great condition. "
"On Friday I received an Olive Tree from you which I had
bought with my work colleagues as a Birthday gift. I just wanted to say a big
thank you! Shopping has never been easier! Your website is amazing with lovely
pictures, plenty of information and easy ordering. The tree arrived on time in
excellent packaging and the recipient was delighted with such an unusual gift.
My whole place of work was asking where it came from so hope you'll get some
more business, I will certainly be using you again (although I do feel slightly
guilty at putting no effort into my shopping)! and will recommend your
services. Many thanks again."
" I just wanted to let you know how pleased I was with the
fig tree which I ordered through you for my mum's birthday. It arrived
promptly, was well packaged and was a lovely tree. My mum was very pleased and
I thought the hand written card was a very nice touch! Thank you. "
We recently received as a gift one of your olive trees.
Apart from being very pleased to receive as a gift, arrived in great condition
and very well prested by yourselves."
" thank you very much for your help! the plant is lovely, it
has loads of fruits and S. was thrilled! "
" Thanks very much - it all arrived safely and was a great
hit with my dad and his wife! "
"Hi there. Just a line to thank you for your excellent
service. I have used you a few times recently and have been very impressed with
the quality & presentation of your products and the reliable Delivery I
know you've made several members of my family very happy! "
"My friend sent me a lavender plant and basket to cheer me
up ....It was such a lovely idea and the plant is beautiful. I have bookmarked
the website as we have several birthdays and important anniversaries coming up
and will be using your service to send unique presents. "
" Just wanted to say how pleased we were with your service.
Tree arrived Sat morning as requested, beautifully wrapped and in excellent
condition. It made a wonderful present. "
" The orange tree you recently delivered for me as a 50th
anniversary gift was a great hit. Thank you for your prompt & efficient
service. "
" I would just like to say a big thank-you for the wonderful
tomato plant you delivered to my father, for fathers day. He was so pleased
with it & is thoroughly enjoying the tomatoes. He says it reminds him of 60
years ago, when tomatoes tasted like tomatoes. The plant arrived exactly how
you described it would arrive & that is no easy task. Thanks again for the
excellent service, you should be very proud."
" This is just a quick note to say thanks for the excellent
service! I ordered a fantastic chilli plant via your website for my husbands
first father's day [our daughter is only 3 months old] and he was delighted
with it! The excellent packing meant the plant arrived in tip-top condition and
it arrived very promptly. I will definatly use you again and recommend your
brilliant, hassle-free, service to my friends and family!"
" My dad has just received his chilli plant that I ordered
for Father's Day. He called me straight away to say that he loved it - it was
delivered on the day I selected, by a really nice courier, it was fantastically
packaged and he thought it was a stunning plant. He is so pleased and so am I -
thank you so much."
" Hi just wanted to say thanks for the lovely lavender to my
grandmother, she was delighted. I will definitely be coming back!"
"My passion plant arrived today, thanks and I wanted to tell
you how delighted I am with it. Just hope I can keep it in good condition ! I
will certainly use your site again."
" The [hydrangea] plant was a huge success with my friend.
Thank you so much for your excellent service. Sandra Garland"
" Just to say thanks for the great service. Mum was really
pleased with the jasmine, good value."
" plants arrived by post this am and i ordered them
yesterday,great service many thanks "
" Just wanted to say that the pineapple plant arrived today
and my grandparents were delighted with it. I just wanted to congratulate you
on a fantastic service, and that I will certainly be recommending you to
friends."
" I just wanted to say thank you for the excellent service I
received from plants4presents.co.uk. The orchid arrived this morning before
830, and my mother thought it was beautiful. I'll definatly be recommending
your website to all and sundry."
"Thanks so much ..... the tree we gave a colleague in
February lifts our spirits every day - and we can't wait for the fruit to be
ripe, so we can all enjoy a team G&T!!!!"
"Thanks for this - the recipient client was really pleased
with the Olive Tree. Will definitely use you 'guys' for future gifts"
" I just wanted to say a huge Thank you for the order
Delivery My friend was absolutely over the moon. It meant a lot to her and me.
Thanks so much, brilliant service."
" I just wanted to say that the orchid arrived on time and
it is absolutely beautiful. I just wanted to thank you for a wonderful service.
It was fantastic to be able to trawl through your great website and yet to
speak with someone and order over the phone rather than vi the web when you're
never totally sure the order has gone through. Many thanks again for a great
service. "
"Recieved the rose basket this afternoon. Arrived on time
and in excellent condition. I will certainly be ordering plants from you again.
"
" I have just received the olive tree I ordered on line
yesterday. What a delight! He's just beautiful, and beautifully presented and
wrapped. "
" Thanks for your friendly, helpful service."
" Thank you once again for excellent service and superb
presentation.The recipient was thrilled with the plant."
" Great website, Such Brilliant ideas for presents and fab
service to boot!! "
"Just to let you know that the Kaffir Lime bush arrived
safely in the Highlands of Scotland and was very much appreciated by the
recipient.
Thank you for your excellent service, which I hope to use on future occasions
" My Mum and Dad recieved the pepper tree that you sent out
to them this week and they were really pleased with it. They said it arrived in
perfect order, and were impressed with the quality of the plant, card and
packaging."
" My friend was delighted with her birthday-present plant-
full of praise for its novelty, quality and the care taken over its
packing. So I am impressed by the service, very grateful to you and
highly likely to be back in due course. Many thanks indeed."
"Just to let you know that I am extremely pleased with your
efficient and hassle free service and the fact that you delivered
what I had ordered, which helps a lot "
"I just wanted to say thank you for such a good service. I
ordered a banana tree for my mum for mother's day - which she loves. She said
how wonderfully packaged it all was. "
"I would just like to say how over the moon my mum was with
her Lemon tree which was delivered on Friday for mother's day. She rang me
straight away and said how beautiful the wrapping was, how lovely the card was
and that it had two lemons on that she doesn't want to pick because it looks
too nice! Thank you again and I hope to use your company again in the future."
"We have used your site a couple of times in the last month
and everyone has been thrilled with their plants. We know many keen gardeners
and living so far away from them means that it is far easier to find presents
for them on the internet. I wanted to you know that we are very impressed with
the site and the service that we have received and we shall certainly be using
you in the future and are already planning the next batch of presents."
"Just to let you know that the primrose/primula basket that
I ordered for mothers day was a huge hit! Mum was delighted by the quality of
the plants, the care taken in presentation and even the fact that the card was
written so neatly. "
"I would just like to say how impressed the receiver of this
gift was not only with the quality of the product but also how well it was
carefully wrapped and presented!"
"great website, perfect for sending presents to family at
home when out skiing in italy!"
"I ordered Poinsettias at Christmas time for my grandparents
from 4presents and they were thrilled with them. Very impressed with the
packaging and the excellent condition they were in on arrival."
"Just to say thank you; both plants arrived in excellent
condition and I'm told they are beautiful! I would not hesitate to recommend
your company again."
"just for your info orchid arrived here, ...... in PERFECT
condition"
"Think your website is fab. Looked everywhere to send herbs
as a present and your site was perfect."
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