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Customer Service
Monday to Friday 9am to 5pm the quickest way to contact us is via the telephone on 0845 226 8026 (local call rate). You will often be able to contact us normal outside working hours - or leave a message and we will contact you. 
You can also email us via the 'contact us' link - email is monitored evenings and weekends.

Prices
Prices vary all the time according to the stock available. The price you pay is the advertised price at time of order. Prices on the home page normally exclude Delivery Delivery charges vary according to your choices, but are clearly stated on the Order Form. Any other extra options you may choose are also priced on the order form. All prices include VAT. The total price shown on the bottom left of the order form is the price that you will pay when your credit card is authorised.

Substitution
We advertise only what is available. However when we come to select  your present on despatch day we may find that the plant you have chosen is not in peak condition.
This is unlikely, but if it does happen we reserve the right to substitute another plant of equal value or greater value that is in better condition. We do this very rarely, and we always attempt to contact you to see whether you would rather wait for new plants to come in.

Cancellation
If you change your mind after placing your order then phone us on 0845 226 8026 and we will cancel your order and refund your payment provided your present has not yet been despatched.
Unfortunately we cannot accept cancellations after the present has been despatched, because plants are perishable. The exception is the container. If you return this to us at your expense in good condition within 14 days we will refund their cost.

Complaints
If you are in any way disappointed with the plants received, please telephone us on 0845 226 8026 (local call rate) within 3 days of receipt. If we can establish that the goods were substandard or damaged in transit we will offer the alternative of a refund or a replacement.

Late Deliveries
For courier deliveries or Special Delivery we will refund the cost of next day delivery in the (unlikely) event of the courier delivering late. The postal address must be correct (see royal mail web site at royalmail.com).
We cannot 100% guarantee a delivery date for first class post, although over 92% of first class packets are received on the day expected.

Deliveries at work
If the present is delivered to a work address it is quite usual for someone in reception or in a mailroom to sign for the box. In such cases we cannot be responsible for the transfer of the box from the point of receipt to the addressee - our service is complete when the box is receivd and signed for.

Unattended Deliveries
If you choose the 'can be left' service (ie courier delivery with no signed receipt) then the driver will leave the box where instructed and report back on his delivery sheet where it was left. In such cases we cannot be responsible for what happens to the box after it leaves the driver's care - our service is complete when the box is left where instructed.

The Law
Nothing explained above takes away your statutory rights as a consumer. The Distance Selling Directive (2000) applies to the non-perishable items in your order.